Please read and accept these terms before proceeding with your subscription
12-month minimum commitment required
By signing up to the Advanced Eyecare Plan ("the Plan"), you agree to a minimum commitment of 12 consecutive months, payable monthly.
If you cancel your Plan before completing the 12-month commitment:
Your Plan benefits and discounts are available from the date your membership begins, provided monthly payments are kept up to date.
After the initial 12-month commitment, your Plan will continue on a rolling monthly basis. You may cancel at any time after this point by giving at least 30 days' notice in writing.
Payments already made are non-refundable, except where required by law.
We may amend the benefits or pricing of the Plan with at least 30 days' notice. If you do not accept such changes, you may cancel without penalty (provided you have completed the 12-month minimum commitment).
The Plan is provided as part of your eyecare service agreement. Nothing in these Terms limits or excludes liability where unlawful to do so, but otherwise we are not liable for indirect, incidental, or consequential losses arising from your participation in the Plan.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
We're committed to making our WhatsApp support service convenient, reliable, and fair for all users. To keep it effective, please follow these guidelines:
WhatsApp support is for quick questions, troubleshooting, and essential updates.
For more complex issues that need detailed review or records, we may ask you to use email or arrange a call.
Support hours: 8:00am – 8:00pm, 7 days a week.
We aim to respond within a reasonable timeframe during these hours.
Messages sent outside these times will be picked up the next day.
To ensure everyone gets timely support:
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