Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by I Care Service Providers Ltd ("we", "us", "our", "the Company") and your use of our website.

By using our services or website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or website.

2. About Us

Company Name: I Care Service Providers Ltd
Company Registration:15843958
Registered Address:11 Derwent Avenue, Baildon, Shipley, BD17 5RY

3. Our Services

3.1 Healthcare Services

We provide professional optometry services including:

• Comprehensive eye examinations
• Home visit eye care services
• Contact lens services
• Spectacle dispensing
• Emergency eye care
• Specialized eye care services
• Advanced Care Plan subscriptions

3.2 Professional Standards

All services are provided:

• By qualified optometrists
• In accordance with professional standards and guidelines
• With appropriate clinical governance
• Under relevant insurance coverage

4. Appointments and Bookings

4.1 Booking Process

• Appointments can be booked through our website, phone, or email
• All bookings are subject to availability
• We will confirm your appointment within 24 hours
• You must provide accurate personal and health information

4.2 Cancellation Policy

• Patient Cancellations: Please give at least 24 hours notice
• Late Cancellations: Less than 24 hours notice may incur a cancellation fee
• No-Show Policy: Failure to attend may result in charges
• Our Cancellations: We will give as much notice as possible and offer alternative appointments

4.3 Rescheduling

Appointments can be rescheduled subject to availability. We will try to accommodate your preferences wherever possible.

5. Fees and Payment

5.1 NHS Services

• Free for eligible patients
• Valid NHS exemption certificate required
• Eligibility will be verified before treatment

5.2 Private Services

• Fees are clearly displayed on our website
• Payment is due at the time of service
• We accept cash, card, and bank transfer
• Receipts will be provided for all payments

5.3 Advanced Care Plan

• Monthly subscription fees are payable in advance
• 12-month minimum commitment applies
• Automatic renewal unless cancelled
• Cancellation requires 30 days notice after minimum term

6. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete health information
• Attend appointments on time
• Follow professional advice and treatment plans
• Inform us of any changes to your health or circumstances
• Treat our staff with respect and courtesy
• Pay fees promptly when due
• Give adequate notice of cancellations

7. Our Responsibilities

We are committed to:

• Providing professional, high-quality eye care services
• Maintaining patient confidentiality and data protection
• Operating within professional and legal standards
• Providing clear information about treatments and costs
• Maintaining appropriate insurance coverage
• Responding to complaints promptly and fairly

8. Home Visit Services

8.1 Eligibility

Home visits are available for patients who:

• Are unable to attend a practice due to physical or mental health conditions
• Have mobility limitations
• Are housebound or have transport difficulties

8.2 Home Visit Conditions

• A suitable, well-lit space must be available
• Access to the property must be safe and appropriate
• A responsible adult must be present for patients under 16
• We reserve the right to decline visits if conditions are unsuitable

9. Website Terms

9.1 Website Use

You may use our website for:

• Viewing information about our services
• Requesting appointments
• Contacting us
• Accessing patient resources

9.2 Prohibited Uses

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Transmit any viruses or malicious code
• Copy or reproduce website content without permission
• Use the website to spam or send unsolicited communications

10. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or use this content without our written permission.

11. Limitation of Liability

11.1 Professional Services

Our liability for professional services is limited to:

• The amount of our professional indemnity insurance coverage
• Direct damages resulting from proven negligence
• We exclude liability for indirect or consequential losses

11.2 Website Use

We provide our website "as is" and exclude liability for:

• Temporary unavailability or technical issues
• Information accuracy (though we strive for accuracy)
• Third-party content or links
• Loss of data or business interruption

12. Data Protection and Privacy

We are committed to protecting your personal data. Please see our Privacy Policy and Data Protection pages for detailed information about how we collect, use, and protect your information.

13. Complaints Procedure

If you are dissatisfied with our services, please:

• Contact us directly to discuss your concerns
• Follow our formal Complaints Procedure
• Contact relevant professional bodies if necessary

14. Force Majeure

We will not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemic or health emergencies
• Technical failures
• Strike or industrial action

15. Termination

We reserve the right to:

• Refuse service to any individual
• Terminate ongoing care relationships with appropriate notice
• Cancel Advanced Care Plan subscriptions for breach of terms
• Remove patients who behave inappropriately toward staff

16. Changes to Terms

We may update these Terms from time to time. We will:

• Update the "Last Updated" date
• Notify existing patients of significant changes
• Post the current version on our website
• Continued use of our services constitutes acceptance of updated Terms

17. Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts. Any disputes will be resolved through the appropriate legal channels.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

For questions about these Terms or our services, please contact us:

20. Acceptance

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.